Designing, building and maintaining core telecoms infrastructure to keep customers connected and satisfied
At DHD we’ve been working alongside telecoms clients for many years, keeping their customers connected via broadband and digital TV installations to designing and building FTTP (Fibre to the Premises). Through our Broadband and Digital TV Field Force we ensure clients fulfil service commitments to their customers, our FTTP programmes enable them to offer gigabit service provision and we also carry out maintenance for public mobile telephone networks across the WORLD and a 24/7 emergency restoration service.
Much of our work is very visible, be that going into people’s homes or businesses or streetworks. Working with customers on behalf of clients requires outstanding customer service and we ensure we deliver this through ensuring our workforce is accredited to visit people’s homes and also via creating a service culture, backed up by our own customer service training school.
We are also members of the The International Customer Service Institute. In this fast moving industry clients also want to know they are working with partners who can bring innovation to the work. We are, for example, highly BIM capable (Building Information Modelling). At DHD we are always looking for new and better ways of doing things and have the added advantage of being part of a Group that offers a full utilities services so we can provide telecoms services within a multi utility offering and use experiences in one sector to benefit another.
